Last updated: September 4, 2026
This Refund Policy applies to purchases of paid Deus.Video subscriptions and other paid digital services offered through Deus.Video.
1. Subscription Cancellations
You may cancel your paid subscription at any time through the functionality provided in your account, where available, or by contacting customer support.
Unless otherwise stated at the time of purchase, cancellation takes effect at the end of your current billing period. You will retain access to the paid features until the end of that billing period, and your subscription will not automatically renew thereafter.
Cancelling a subscription does not automatically entitle you to a refund for amounts already paid.
2. Refunds
Except where required by applicable law or otherwise provided by the applicable payment provider or Merchant of Record, payments for subscriptions and other digital services are generally non-refundable.
Refund eligibility may depend on applicable consumer protection laws, the circumstances of the purchase, and the terms of the payment provider or Merchant of Record that processed the transaction.
Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot be excluded or limited under applicable law.
3. Technical Problems
If you experience a persistent technical issue that prevents you from using Deus.Video as described, please contact us so that we can investigate and attempt to resolve the issue.
If the issue cannot be resolved, you may request a refund. Any refund request will be reviewed in accordance with applicable law and, where relevant, the terms of the payment provider or Merchant of Record that processed the transaction.
4. How to Request a Refund
To request a refund or report a billing issue, please contact us at: deus.video.editor@gmail.com
Please include enough information for us to identify the relevant transaction, such as the email address associated with your Deus.Video account and the approximate date of purchase.
Where a payment is processed by a third-party payment provider or Merchant of Record, you may also be required to submit or complete the refund request through that provider.
5. Credits
Credits included as part of a paid subscription may expire or reset in accordance with the applicable subscription plan and billing cycle.
Credits purchased separately from a subscription are governed by the terms disclosed at the time of purchase. Cancelling a paid subscription does not, by itself, cause separately purchased credits to be forfeited.
6. Changes to this Policy
We may update this Refund Policy from time to time. The version published on this page will indicate the date of the most recent update.