About this template
Process explainer video template in a 5:4 landscape format for a service website, LinkedIn and the Facebook feed, for the moment a customer asks what happens next. Fifteen seconds on light pizzicato show a family on the sofa, their house and garden and the living room again.
The copy sits on a navy shade over the footage. A reassuring headline leads to a four-stage timeline — report, assess, approve, pay — whose line fills in teal and whose pulsing marker moves from stage to stage with the scenes. Under it one plain promise per stage appears with its time as a counter, from five minutes to forty-eight hours, and two figures count up at the end: the share of claims approved and the customer rating. A teal button starts a claim. Harbour Mutual is a fictional insurer.
Replace the clips with your own customers, rename the four stages and their promises, set the times and figures, and show the process before anyone has to ask.
Use cases
- How a claim works
- Application process explainer
- Onboarding steps for new customers
- Service level promise for a website